You may request a refund within 30 days of the date your order is marked as delivered.

Refund requests submitted after 30 days from the delivery date may not be accepted.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 7 days of delivery so we can review the issue promptly.

Refunds may be considered in the following situations:

• The item arrived damaged or defective
• The wrong item was sent
• The item was missing parts or components
• The approved return has been received and inspected
• The order was successfully canceled before shipment
• Other situations approved by our support team after review

All refund requests are subject to review and approval.

Refunds are generally not available in the following cases:

• The request is submitted after the allowed refund period
• The item has been used, installed, altered, or damaged after delivery
• The issue is caused by improper use, improper installation, or mishandling
• The item is marked as final sale or non-refundable
• The order was delivered successfully, but the customer no longer wants the item for personal reasons and does not meet return requirements
• The package could not be delivered due to an incorrect or incomplete address provided by the customer
• The item is returned without prior authorization where return approval is required

To request a refund, please contact us at:

Please include the following information in your request:

• Your order number
• The item name
• A brief explanation of the issue
• Relevant photos, if applicable

We usually review refund requests within 1–3 business days after receiving complete information.

Once your request is received, our team will review the order details and any supporting information provided.

If additional information is needed, we may contact you before making a final decision.

If your refund request is approved, we will confirm the refund amount and the next steps by email.

If a return is required before issuing the refund, we will provide return instructions after approval.

If your refund request is approved, we usually process the refund within 3–5 business days after one of the following applies:

Once the refund has been issued, it usually takes 5–10 business days for the funds to appear in your original payment account, depending on your bank or payment provider.

Approved refunds will be issued to the original payment method used when placing the order.

We are unable to issue refunds to a different card, bank account, or payment method unless otherwise required by law.

In some cases, a partial refund may be issued instead of a full refund, including but not limited to the following situations:

• The returned item is not in its original condition
• Parts, accessories, or packaging are missing
• The item shows signs of use or damage not caused by our error
• Non-refundable shipping or handling charges apply

Any partial refund decision will be made after review of the item and order condition.

Original shipping fees are generally non-refundable, unless:

• The refund is due to our error
• The item arrived damaged or incorrect
• The order was canceled before shipment and no shipping service was used
• Refund of shipping charges is otherwise required by applicable law

If a package is refused, returned to sender, or undeliverable due to customer-related reasons, such as an incorrect shipping address or failed delivery attempts, any refund issued may be reduced by applicable shipping, return, or handling costs.

If your refund has been approved but you have not received it, please:

• Check your bank account or payment method again
• Contact your bank, credit card company, or payment provider
• Allow additional processing time

If you still have not received your refund more than 10 business days after approval, please contact us at info@vaskelle.com.