You may request a return or exchange within 30 days from the date your order is marked as delivered.

Requests submitted after 30 days from the delivery date may not be accepted.

If you receive a damaged item, an item with visible defects, an incorrect item, or an item with missing parts, please contact us within 7 days of delivery so we can review and resolve the issue as quickly as possible.

This policy applies to bathroom storage and organization products sold in our store, including but not limited to:

• Bathroom accessory sets
• Marble soap dispenser sets
• Laundry bags and laundry baskets
• Storage boxes and storage cabinets
• Freestanding storage products
• Wall-mounted storage products
• Hair dryer holders, mop holders, and storage racks
• Toilet paper holders and towel racks
• Other bathroom storage and organization items

To be eligible for a return or exchange, the item must meet the following conditions:

• The item must be unused, uninstalled, unwashed, and in its original condition
• The original packaging, accessories, installation parts, instructions, and any included gifts should be returned whenever possible
• The item must not show signs of stains, scratches, dents, deformation, moisture damage, odor, or other damage caused after delivery
• Valid proof of purchase, such as your order number, must be provided
• The item must not be affected by improper test fitting, forced installation, incorrect drilling, incorrect adhesive application, improper assembly, or misuse

Returns or exchanges are generally not accepted in the following cases:

• Items that have been used, installed, washed, or are no longer in resalable condition
• Items damaged due to improper installation, improper use, overload, incorrect adhesive application, or other customer-caused issues
• Items chosen in the wrong size, color, or style for personal reasons after they have been opened, used, or installed
• Final sale items, clearance items, free gifts, or products clearly marked as non-returnable
• Customized items or special bundled products
• Items that are not suitable for return for hygiene reasons once they have been used
• Any package returned without prior authorization from our after-sales support team

For wall-mounted storage, hair dryer holders, mop holders, storage racks, toilet paper holders, towel racks, and other products that require installation or fixing, please check the following before installation:

• Whether the product appearance is intact
• Whether all parts and accessories are included
• Whether the size fits your intended space
• Whether the installation method is suitable for your wall surface

Once a product has been installed, drilled into the wall, adhered, or otherwise shows installation marks, it will generally not qualify for return or exchange for non-quality-related reasons.

If the product has a quality issue, missing parts, or an incorrect shipment, please take photos and contact us before installation.

Bathroom accessory sets, marble soap dispenser sets, and other bundled products should be returned as a complete set whenever possible.

If part of a set is missing, damaged, or already used, this may affect the return eligibility, exchange eligibility, or refund amount.

If your order arrives damaged, defective, incorrect, or missing parts, please contact us within 7 days of delivery.

Please send the following information to info@vaskelle.com:

• Your order number
• The product name
• A description of the issue
• Photos of the product
• Photos of the outer packaging
• Photos of the missing parts, damaged parts, or visible defects, if applicable

We usually complete the initial review within 1–3 business days after receiving complete information and will respond by email with the next steps.

If the issue is confirmed, we may arrange a replacement, exchange, partial refund, full refund, or another appropriate solution depending on the situation.

To request a return or exchange, please contact us first:

Please include the following whenever possible:

• Your order number
• The product name
• The reason for the return or exchange request
• A description of the product condition
• Clear photos, if the request involves damage, defects, missing parts, or an incorrect item

We usually review and respond to requests within 1–3 business days.

Please contact us at info@vaskelle.com to obtain return authorization and the correct return address.

Packages sent back without prior approval from our return and exchange support team may not be accepted or processed.

If your return request is approved, please ship the item back within 7 days after receiving our return instructions.

If the item is not shipped within 7 days and no prior notice is given, the approved return request may be considered canceled.

If the return or exchange is requested for personal reasons, such as:

• You no longer want the item
• You ordered the wrong item
• The size or style is not suitable
• The item does not meet your personal expectations

the return shipping cost is generally the responsibility of the customer.

If the return or exchange is due to our error, such as:

• The item arrived damaged
• The item has a confirmed quality issue
• The wrong item was sent
• Parts or components were missing
• A set arrived incomplete

we will review the case and provide an appropriate solution based on the situation.

Unless otherwise required by law, original shipping fees are generally non-refundable.

Once we receive your returned item, we usually complete inspection and refund review within 3–5 business days.

If the refund is approved, it will be issued to your original payment method.

If your exchange request is approved, we usually arrange the replacement shipment within 3–5 business days after receiving and confirming the returned item.

If the replacement item is out of stock, discontinued, or otherwise unavailable, we will contact you to discuss an alternative solution, such as a refund.

A partial refund may be issued in the following situations:

• The returned product is incomplete
• A set is returned with missing components
• The product shows light signs of use or installation
• Accessories, packaging, or installation parts are missing for reasons not caused by us
• The product condition has been affected and is no longer fully resalable

Any partial refund amount will be determined after inspection of the returned item.

If an order is refused, returned, or undeliverable due to reasons such as:

• An incorrect or incomplete shipping address
• Failed delivery attempts
• Refusal to accept the package
• Other delivery issues caused by the customer

we may assist with reshipment or refund after review.

If additional shipping charges, return fees, or handling costs have been incurred, those amounts may be deducted from the refund where applicable.

If your refund has been approved but has not yet appeared in your account, please:

• Check your bank account or payment method again
• Contact your bank, credit card company, or payment provider for an update
• Allow a few additional business days for processing

If you still have not received your refund more than 10 business days after approval, please contact us at info@vaskelle.com for further assistance.